UPDATE: 29th October 2020

Newark and Sherwood will move into Tier 3 restrictions from and including Friday 30th October and as a result, we have chosen to close Cafe Nineteen20 until these restrictions relax. Whilst cafes can continue to operate in some circumstances, the majority of our customers visit us to enjoy our delicious coffees and snacks and not for full meals or takeaway so we have taken the decision to close.

The first of our series of Time Travelling Teas, due to take place on Tuesday 3rd November, will now not go ahead but we are looking at whether the event due on the 17th can proceed and will advise customers in due course.

The Palace Theatre Box Office will continue to operate from 10am-3pm, Wednesdays to Saturdays. You can contact the team via 01636 655 755 or palace@nsdc.info but it will not be open for in person visitors. There is a great selection of shows on sale for throughout 2021, so why not book yourself a treat to look forward to?

For more information about how Tier 3 restrictions may affect other aspects of your life, please visit Newark and Sherwood District Council's Coronavirus Information page

UPDATE: 16 September 2020

It is with a heavy heart that we must announce that our 2020 pantomime, Snow White and the Seven Dwarfs, will not go ahead this year; instead the production will run in December 2021.

Business Manager for Heritage and Culture, Carys Coulton-Jones, said, “we have been considering our options around panto since very early in lockdown but in recent weeks it has become clear that to give our customers the high standard of experience that we pride ourselves on in a COVID-secure way would not make the production financially viable.”

She continued, “it’s especially disappointing for us as we appointed Jordan Productions as our new pantomime production company at the start of this year and the whole team has been looking forward to seeing their show round off our centenary year. But the silver lining to postponement is that we have another 12 months to work with Jordan Productions to present an incredible debut from them at our venue”.

Snow White and the Seven Dwarfs will now run from 7-31 December 2021. Ticket holders for this year’s dates will be contacted by letter in the coming days. Anyone who has outstanding queries about their tickets after receiving this letter should contact palace@nsdc.info in the first instance.

David Lloyd, Leader of Newark and Sherwood District Council, added, “It saddens me that this pandemic has hit every single one of us so badly. Pantomime is a family tradition that brings with it festive cheer and merriment - it brings to life on stage a performance for generations to enjoy together. It is with regret that the 2020 pantomime, along with a huge host of wonderful events, have had to be postponed until 2021. The Palace team are working hard to schedule some alternative arts events which could be managed in a COVID-secure way and I know, whatever they deliver, it will be lovely to welcome our residents back into the theatre. I look forward to the day when we can light up the stage again with music, dance, song, theatre and panto. I am acutely aware, however, that it is a very difficult time for theatre venues up and down the Country. I want to wish every theatre the best of luck for the future and hope that the pandemic doesn’t take too many theatres down with it.”

Chris Jordan of Jordan Productions said, “We are of course, hugely disappointed not to be able to bring our spectacular production of Snow White to the beautiful Palace Theatre this Christmas. However, we are already making plans for our 2021 production and we are really looking forward to continuing to work with the Theatres team in order to deliver a laugh out loud, magical pantomime that is really worth the wait!!”.

The Palace Theatre’s last live performance was in March prior to lockdown and whilst the pantomime postponement means that traditional live performances are unlikely to resume in 2020, our team is working on other ways to open the building to the public. Carys explained, “we really miss our audiences! We had so many plans for our centenary year this year and we’d dearly love to have some visitors back before the year is out. We have reopened our café this month and we hope we’ll be able to invite patrons back in the auditorium too”.

So Snow White will have to wait another year to meet her prince, hang out with the dwarfs and get her hands on a big red juicy apple, but on the positive side we’re sure the Evil Queen isn’t particularly happy about that last part either! And be warned, we aren’t expecting you to slack on your panto practice this year, you’ll have even more time to hone your boos and hisses, your shouts of ‘it’s behind you!’ and ‘oh yes it is!’ for our biggest and best panto ever in December 2021!


UPDATE: 11 September 2020

We will make a formal announcement regarding the 2020 pantomime week commencing 14 September.


UPDATE: 9 June 2020

From Wednesday 10th June we will be re-introducing a limited Box Office function. From 10am-2pm Wednesday to Friday, a small team will be answering phone calls (01636 655755) and emails (palace@nsdc.info) only. Please note, the building will still not be open so please do not come to us in person. Our team will also be using this time to begin processing refunds which have been requested for postponed shows and for all cancelled shows. We have a considerable number of these to work through so please continue to bear with us as we make our way to your request. For all information on cancelled and rescheduled shows please visit our Show Updates page.


UPDATE: 24 March 2020

Due to the current advice issued from the Government on 23rd March 2020, the Palace Theatre Newark is closed. 

This means that unfortunately the box office at the Palace Theatre Newark is also closed.  All shows programmed at the Theatre during this period will either be postponed or cancelled.  If a show has been postponed, your tickets will automatically be transferred to the new date.  If you cannot attend that date, then we will issue you with a full refund.  Where shows are cancelled, you will receive a full refund.

However, due to the current situation, we may be unable to process refunds for you. Please rest assured that as soon as the box office opens again, we will start processing refunds.  At this point, there will be a backlog of customers who we need to contact, but our small theatre team will work through this in show date order.

All updates on shows can be found at Show Updates. If you have an urgent enquiry please email palace@nsdc.info and we will endeavour to get back to you as soon as possible.

Thank you for bearing with us at this time and rest assured that refunds will be processed as soon as is possible. 

With best wishes at this unprecedented time.

Carys Coulton-Jones
Theatre Manager